Terms & Conditions

Bedroom Reservations:

For reservations booked directly with Stanwell House Hotel, a deposit equivalent to the value of the first night’s stay will be payable to secure the booking. We will require a credit card number, expiry date, and the last three numbers of the security code on the reverse, name on the card and the issue number for Switch cards

Cancellations or amendments:

Any amendments or cancellations to all bedroom reservations must be made 48 hours prior to 3pm on the date of arrival to avoid a penalty of 1 night’s stay including tax.

Standard Bed and Breakfast and Room Only Rate:

A payment equivalent to the first night’s stay required as a deposit to secure your reservation. For cancellations made with more than 48 hours notice, prior to 3pm on the day of arrival, your deposit will be held and available to use within 6 months of the date cancellation was made. For reservations cancelled within 48 hours of arrival (or no-shows), the full deposit amount will be forfeited. For cancellations made during your stay, the full amount of the reservation will be chargeable. We highly recommend that your own suitable travel insurance is in place at the time of booking.

Flexible Cancellation Bed and Breakfast and Room Only Rate:

No payment is required at the time of booking, but credit/debit card details will be required to secure the booking. No payment will be taken. Cancellations made more than 48 hours prior to 3pm on the day of arrival can be made with no penalty. For reservations cancelled within 48 hours of arrival (or no-shows), the full booking amount will be charged. For cancellations made during your stay, the full amount of the reservation will be chargeable. Payment for accommodation will be charged on check-out. We highly recommend that your own suitable travel insurance is in place at the time of booking.

No-show fee:

For bedroom reservations that do not show; the full amount of the reservation will be charged to the credit/debit card taken at the time of booking.

Smoking:

The hotel operates a strict no-smoking policy in all bedrooms and public areas. Breach of this policy will result in charges equal to any revenue lost from not being able to re-let the room (minimum charge £100).

VAT:

All prices are inclusive of V.A.T and are correct at time of going to press.

Three for Two and Four for Three Special Offers:

For bookings made for the Three for Two or Four for Three special offers, a deposit equivalent to the value of the first night’s stay will be payable to secure the booking. We will require a credit card number, expiry date, and the last three numbers of the security code on the reverse, name on the card and the issue number for Switch cards.

Special offers are for new bookings only and cannot be applied to existing bookings, are not available in conjunction with any other offer and are subject to availability.

For Three of Two offer, arrival permitted Sun-Tuesday and prices quoted are per room, per night with the free night applied as a discount equivalent to 33.33% per night. Discount automatically applied to rates quoted online. Your booking confirmation/final bill will show the rate for 2 nights, split over 3 nights and will not specifically show a night with a zero charge.

For Four for Three offer, arrival permitted any day and prices quoted are per room, per night with the free night applied as a discount equivalent to 25% per night. Discount automatically applied to rates quoted online. Your booking confirmation/final bill will show the rate for 3 nights, split over 4 nights and will not specifically show a night with a zero charge.

For cancellations made with more than 48 hours notice, prior to 3pm on the day of arrival, your deposit will be held and available to use within 6 months of the date cancellation was made. For reservations cancelled within 48 hours of arrival (or no-shows), the full booking amount will be charged. For cancellations made during your stay, the full amount of the reservation will be chargeable. We highly recommend that your own suitable travel insurance is in place at the time of booking.

All other accommodation terms and conditions apply, where they are not superseded by the above.

Sparkling Summer Package:

The first night’s accommodation charge is to be paid at the time of booking as a non-refundable, non-transferable deposit. We will require a credit card number, expiry date, and the last three numbers of the security code on the reverse, name on the card and the issue number for Switch cards.

The sparkling summer package is available for new bookings only and is not available in conjunction with any other offer. Offer is valid for reservations that take place between Saturday 1st June and Saturday 31st August 2024 inclusive and is subject to availability.

The package is available Sunday-Thursday and includes breakfast, £50 dining credit (to be used during your stay and which is only redeemable against food and not drinks, no refund for any credit not used) a bottle of Perrier Jouet Champagne to take home with you and complimentary upgrade, on check-in, to the next grade room type from that booked, subject to availability. Upgrade will not be confirmed at time of booking. Bookings for Luxury Balcony suite cannot be upgraded. Champagne will be presented at check-out. One bottle of Champagne per stay and total credit of £50, regardless of number of nights booked. Only available for 1 or 2 night stays.

The first night’s accommodation charge is to be paid at the time of booking as a non-refundable, non-transferable deposit. Bookings made for the this offer are non-transferable and payments made are non-refundable. In the event you have to cancel your booking, any payment made will be forfeit. Bookings cannot be transferred to another date. No cash alternative. Multiple nights may be booked.

We highly recommend that your own suitable travel insurance is in place at the time of booking.

All other accommodation terms and conditions apply, where they are not superseded by the above.

Nautical Escape Package:

For bookings made for the Nautical Escape package, a payment equivalent to the full package price is required as a deposit to secure your reservation. We will require a credit card number, expiry date, and the last three numbers of the security code on the reverse, name on the card and the issue number for Switch cards.

The package is subject to availability of a boat, which will be checked and confirmed at the time of enquiry. A booking will not be confirmed until boat availability has been advised.

If your booking has to be cancelled by the boat provider, due to safety concerns as a result of weather or sea conditions, a refund will be provided for the boat trip. If the cancellation occurs, due to safety concerns, prior to your arrival at Stanwell House, your accommodation charges will be refunded. If the cancellation occurs once you have arrived at Stanwell House, the accommodation charges will not be refunded,

The boat trip will proceed in all but the worst weathers or where it is not safe to proceed. Inclement/wet weather will not result in cancellation. If you choose to cancel your booking as a result of inclement weather forecast, no refund will be due. Changes to bookings can be made, by mutual agreement, up to 14 days prior to your booking, subject to availability. After this time, payments made will be forfeit.

We highly recommend that your own suitable travel insurance is in place at the time of booking.

All other accommodation terms and conditions apply, where they are not superseded by the above.

Function and Meeting Reservations:

To secure a function, private dining or meeting booking, a deposit of 50% of the total booking amount is payable at the time of booking. This deposit is non-refundable and non-transferable.

All accommodation and/or pre-agreed charges relating to a function are to be paid two weeks prior to arrival. Once the balance has been agreed and paid, all payments are non-refundable and non-transferable.

Stanwell House reserves the right to cancel any bookings should extenuating circumstances or errors occur preventing them from proceeding. Please note this is not good for business and would only be through emergency or within ample notice to source an alternative. Stanwell House will not be liable for any losses occurring as a result of such action.

We respectfully remind guests that a reservation constitutes a contract between themselves and the Hotel. Any reservation or part thereof cancelled within the 48-hour policy will be charged for.

Weekly Yoga Class Reservations:

Spaces will be released and avaialable to book 7 days prior to the date. To secure a space, full payment is required at the time of booking. This payment is non-refundable and non-transferable.

An intake/health form will be required to be completed prior to first class. The yoga instructor’s decision regarding suitability to take part will be final.

We respectfully remind guests that a reservation constitutes a contract between themselves and the Hotel.

Stanwell House Hotel Limited is registered in England and Wales, Company No: 6103661

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