Terms & Conditions

Bedroom Reservations:

For reservations booked directly with Stanwell House Hotel, a deposit equivalent to the value of the first night’s stay will be payable to secure the booking. We will require a credit card number, expiry date, and the last three numbers of the security code on the reverse, name on the card and the issue number for Switch cards

Cancellations or amendments:

Any amendments or cancellations to all bedroom reservations must be made 48 hours prior to 3pm on the date of arrival to avoid a penalty of 1 night’s stay including tax.

Standard Bed and Breakfast Rate:

A payment equivalent to the first night’s stay required as a deposit to secure your reservation. For cancellations made with more than 48 hours notice, prior to 3pm on the day of arrival, your deposit will be held and available to use within 6 months of the date cancellation was made. For reservations cancelled within 48 hours of arrival (or no-shows), the full deposit amount will be forfeited. We highly recommend that your own suitable travel insurance is in place at the time of booking.

Flexible Cancellation Bed and Breakfast Rate:

No payment is required at the time of booking, but credit/debit card details will be required to secure the booking. No payment will be taken. Cancellations made more than 48 hours prior to 3pm on the day of arrival can be made with no penalty. For reservations cancelled within 48 hours of arrival (or no-shows), the full booking amount will be charged. We highly recommend that your own suitable travel insurance is in place at the time of booking.

No-show fee:

For bedroom reservations that do not show; the full amount of the reservation will be charged to the credit/debit card taken at the time of booking.

Smoking:

The hotel operates a strict no-smoking policy in all bedrooms and public areas. Breach of this policy will result in charges equal to any revenue lost from not being able to re-let the room (minimum charge £100).

VAT:

All prices are inclusive of V.A.T and are correct at time of going to press.

Autumn 50 Special Offer:

Bookings made on the Autumn 50 special offer are subject to the same terms and conditions as ‘standard bed and breakfast’ bookings (for deposit, cancellation, no show), plus additional terms, specific to the offer.

Autumn 50 Special offer is for new bookings only and cannot be applied to existing bookings. Offer is valid for reservations that take place between Sunday 24th September – Thursday 30th November inclusive, excluding Autum Half Term (Friday 22nd October – Saturday 30th October) and is subject to availability. Weekend availability is limited.

£50 credit will be applied to room on check in and cannot be used towards accommodation charges, payable at the time of booking or alcoholic drinks ordered during stay. Any credit not used during stay will be forfeit, no cash alternative or refund of remaining balance. Bookings made for multiple nights will receive a maximum of £50 credit.

Price includes breakfast and is based on up to two guests sharing. No reduction for single occupancy. Dog charges are still chargeable, where applicable.

Function and Meeting Reservations:

To secure a function, private dining or meeting booking, a deposit equivilent to the room hire/minimum numbers is payable at the time of booking. This deposit is non-refundable and non-transferable.

All accommodation and/or pre-agreed charges relating to a function are to be paid two weeks prior to arrival. Once the balance has been agreed and paid, all payments are non-refundable and non-transferable.

 

Stanwell House reserves the right to cancel any bookings should extenuating circumstances or errors occur preventing them from proceeding. Please note this is not good for business and would only be through emergency or within ample notice to source an alternative. Stanwell House will not be liable for any losses occurring as a result of such action.

We respectfully remind guests that a reservation constitutes a contract between themselves and the Hotel. Any reservation or part thereof cancelled within the 48-hour policy will be charged for.

 

Stanwell House Hotel Limited is registered in England and Wales, Company No: 6103661